Page 23 - Peak Period Planning Document-ENGLISH - 2020_Neat
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PEAK PERIOD - PEAK PERIOD BEST PRACTICES PLANNING
PEAK PERIOD BEST
BEST PRACTICES PRACTICES
THE DAY • Use a line-buster to expedite
OF... FOCUS the line, remove hangers and
pre-fold purchases, entertain customers,
reinforce the shopping experience,
and sign up customers to receive
• Check RCL Forum for any important our e-mail program.
AFTER updates or promotional changes.
CLOSING • Open 15-30 minutes earlier and stay
• Morning: Set the tone, open 15-30 minutes later than posted to
communicate the plan and expectations, maximize sales opportunities.
and get the team ready for the day!
• You must do a bank deposit. • Bring in your team early each day to
• Afternoon: Keep the momentum task and replenish the store.
• Install marketing elements. going! Celebrate wins, cheerlead
opportunities, and coach misses! • The SL should NEVER be
• Complete the floor replenishment behind the cash.
and empty the back room as much as • Evening: Debrief the team – make
possible (while still maintaining the visual sure to thank and congratulate the team
standards of the store!). individually and be sure to share the
results with everyone!
• Stock and fill the cash desk.
PEAK PERIOD PLANNING | REVISED OCT 20 20 23
