Page 25 - Peak Period Planning Document-ENGLISH - 2020_Neat
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PEAK PERIOD - LOSS PREVENTION SUCCESS TIPS
LOSS PREVENTION
CUSTOMER AWARENESS STORE SECURITY
Greet customers upon entering the store ensuring the Lockers / safes / rear exit doors locked and stock room doors
front of the store is covered. Offer service to customers closed during business hours. Store keys kept secure and
throughout the store; get into the blind spots with your accounted for. CCTV footage spot-checked a minimum of
customers to increase sales and eliminate the opportunity 1 time per week and for any suspicious event. Store Alarm
for theft in these areas. system is armed at closing upon Team’s departure.
SHOPTHEFT PREVENTION PAYMENT FRAUD / SCAM PREVENTION
Role-play your stores code-word and burning techniques Minimize cash in register drawer / conduct regular cash
so team members are effective at using these in a non- removals including $50 and $100 bills, process a ‘No Sale’
accusatory manner. Beware of shoptheft behaviors (team using “audit” as the reason code. Refer to “Payment Fraud
working together, staying behind a rack, watching you more Prevention” -Section 3 LP Binder. Beware of quick change
than the merchandise) artists! - Use of big bills for small purchase, offering smaller
change, reaching over to drawer. ENSURE GIFT CARD
EMERGENCY MANAGEMENT PROGRAM INTEGRITY [CLICK HERE TO VIEW THE DETAILS]
Review Emergency Management Guide ensuring updated
pages are replaced. Check that all key holders have an
orange wallet card and understand how to use phone
numbers. Know where to meet in an evacuation.
PEAK PERIOD PLANNING | REVISED OCT 20 20 25
