Page 20 - Peak Period Planning Document-ENGLISH - 2020_Neat

PEAK PERIOD - PEAK PERIOD COUNTDOWN PLANNING

PEAK PERIOD

COUNTDOWN

TO REVIEW WITH YOUR DSM: TO REVIEW WITH YOUR TEAM:

• Review your targets and goals. • The E.D.G.E.S. video.

• Review schedules, zone charts, break schedules, hourly • Gift Cards and the sales opportunity they represent for
targets, tasks and events. the business.

• The importance of signing customers up for our e-mail
program – they will be informed of all our promotions
before even entering the store!

• How to issue a gift receipt/e-receipt, return policy and
other procedures.

WATCH THE

E.D.G.E.S. VIDEO!

PEAK PERIOD PLANNING | REVISED OCT 20 20 20