Page 19 - Peak Period Planning Document-ENGLISH - 2020_Neat
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PEAK PERIOD - SCHEDULING BEST PRACTICES PLANNING
SCHEDULING BEST PRACTICES • Ensure that you have all your staff’s availabilities by no later than
one month prior to your peak period. The schedules should be
• Management team members must not take weekends off done in StoreForce and approved two weeks prior to the dates.
during blackout weeks. • Start planning ahead for your staffing needs! Take into
[CLICK HERE TO VIEW THE VACATION PLANNING consideration what your recommended coverage is according
CALENDAR]. to StoreForce in order to determine the number of associates to
Lieu days for stat holiday in December must be taken by keep after your peak period has ended.
the end of January of the same fiscal year. Store Audit for Peak:
• Peak Periods and High Traffic Segments should be 1. Use Schedule Statistics Report to assist with schedule building.
assigned to Store Managers or Assistant Store Managers, 2. Be sure that the availability for both new and existing staff are
since they have the most experience driving sales and current and up-to-date in StoreForce.
leading a team to green. 3. Be sure that qualifications have been updated for each
employee in StoreForce.
• During the day, make rotations in your team to keep the
energy going. For example, working the fitting room all PLANNING TIPS
day can become tedious—make sure to keep your team’s - When assigning non-selling (tasking) shifts, choose the correct
momentum going by assigning them new tasks and activity in SF, so it doesn’t affect selling.
positions throughout the day. - Enter non-selling tasks PRIOR to generating the schedule.
- Print the Gantt daily for clear communication and overview of
zoning.
STOREFORCE StoreForce can help by • Reflect traffic trends
BEST PRACTICES generating a personalized • Accommodate peak periods of the day and week
schedule that suits your store
• Recognize successful teams as it relates to segment success
in order to: • Organize employees so that your people are in the right place
at the right time
PEAK PERIOD PLANNING | REVISED OCT 20 20 19
