Page 63 - VAFM Section 1

Initial Consult Phone Call

Phone calls are a vital part of your success, daily calls to new members from the new
member log must be done during invoice producing activity time.

1. Always enthusiastically introduce yourself as “_______from _______Gym,
How are you today?
2. Is this a good time to talk? Great this will only take a few minutes
3. I spoke with _____ who set you up for your gym membership and he said to make sure to
give you a call to set you up for your consultation with me.
4. First off what are your fitness goals?
5. How have your workouts been so far?
6. How many times per week are you coming in?
7. Do you mostly try to workout in the morning or evening?
8. Great well my job as the TD/ATD is to make sure all the members have all the tools they
need to accomplish their goals. Every member receives a consultation with their
membership. The consultation consists of body weight and body composition analysis which
gives us a starting point, goal setting for the year, nutritional counseling and a training
session where we will acclimate you with a few machines and also take you through a great
functional workout that will be based on the goals we set.
9. When will you be in for your next workout? I have a ____ or _____ that day
Which one works better for you?
10. Great! If you could make sure to bring a water bottle and a towel and make sure to eat
something light about an hour before we meet. Also start thinking of some specific goals you
would like to accomplish. When you get to the gym let the front desk know that you’re here to
meet_____ okay?
Awesome see you _____ at _____. Have a great day!