Page 4 - AHATA Excellence Award - Jeanette Brooks (Supervisor of the Year 2019)

A Letter from our Human Resources Director – Mrs. Tessely Koolman

Dear Judging Committee,

It is my sincere pleasure to introduce Ms. Jeanette Brooks as the Supervisor of the Year
nominee for the AHATA Excellence Award 2019.

Jeanette Brooks started 24 years ago as an Activities Coordinator and has developed
herself into the successful F&B Coordinator she is today. Following, find the career
journey of Jeanette Brooks at La Cabana:

Hired on July 16, 1995 Activities Coordinator
Promoted September 1, 1997 F&B Office Clerk
Promoted December 1, 1997 F&B Sales Representative
Promoted December 1, 1998 F&B Secretary/Sales Representative
Promoted September 1, 1999 Administrative Assistant/Sales Representative
Promoted September 1, 2000 Administrative Assistant
Promoted March 1, 2008 F&B Coordinator

Jeanette plays an instrumental role in the F&B department. She is well known for her
professionalism, positive attitude, customer focus and for her ability to multi-task.

Throughout the years Jeanette has shown to be the liaison between the F&B Department
and the rest of the Resort. She can handle almost anything that comes her way. She
coordinates the F&B Banquette, the F&B operation together with the management
team. She can also work in almost all areas of her department. Jeanette is a firm
believer of our company’s Purpose, Values and Mission. She leads by example and
possesses great communication skills. Jeanette leads with an open-door policy and due
to her great listening skills, she has become the go to person for her department. She

recognizes the importance of having the Standard Operating Procedures in place and
the consistency in service. She constantly inspires her team to perform to their best by
encouraging trainings, coaching and have her team believe in the company purpose
“We Create Memorable Vacations”.