Page 385 - Crisis in Higher Education
P. 385

Index  •  355



             S                                T
             SBRP, see Student borrowing and   Technical college, 6
                    repayment plan            Technology, see High-technology learning
             Scholarships, 44, 99                    materials, creation of
             SCHs, see Student credit hours   Tenure, student evaluation and, 88
             Service-dominant logic (SDL), 66, 102, 107  Texas Equalization Grant Program, 186
             Servicemen’s Readjustment Act, 2  Textbooks, costs of, 32, 39–40, 82
             SFA data, see State funding adjustment data  Third-party payers, 14–15, 66, 68
             Solution, see Practical solution, framing   Trifurcated customer, 15, 67, 235
                    and implementing of       Tuition, mixing fees and, 84
             Special fees, 32, 35–39          Tuition costs, 32, 33–34
             Standards, eroding, 86–90, 140      adjustment for inflation, 33
             State funding, 183–187              Consumer Price Index and, 34
               adjustment (SFA) data, 36, 37  Turing Machine, 290
               financial aid grants, 186
               general-purpose appropriations,   U
                    183–186
               lack of funding for outreach and   Underlying problems with higher
                    engagement, 187                  education, 61–95
               research, agriculture, and medical   books and supplies, rapidly growing
                    education appropriations,        costs for, 82–84
                    186–187                      business faculty members, 79
             State governments, 75–76, 139       college prep track, 91
             Student(s)                          completion time, 64
               borrowing and repayment plan      costs, 64
                    (SBRP), 188                  customers of higher education, 65–71
               credit hours (SCHs), 86           declining state support for public
               as customers, 99                      universities, 75–76
               expectations, expanding, 85–86    dilemma faced by millennials, 62
               loans, 131–134, 188               eroding standards, 86–90
               performance, assessment of, 257   funding finesse (mixing fees and
               preparation, lack of, 90–92, 140      tuition), 84
             Student-centered learning, 143–157,   graduation rate, 64
                    210–212                      job placement rate, 64
               changing the way students evaluate   lack of student preparation, 90–92
                    faculty, 152–153             lack of understanding customers,
               cost impacts, 145–148                 71–74
               course design, 150–151            limited access, 64
               driving forces for change, 153–154  limited productivity improvements,
               impact on higher education outcomes,   80–84
                    154–155                      professional service organizations, 66
               implementation, 148–152           provost, 79
               instructional packages, design of, 151  quality gap, 64
               learning styles, 149              rise of the ruling class
               new buildings, 146                    (administrators), 76–79
               plan of study, 148                service-dominant logic, 66
               recommendations, 155–156          student expectations, expanding,
               student input, 153                    85–86
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