Page 160 - World Under 18 Championships

WORLD U18

The village closes down and we are instructed to nication on how many would be at a particular
organize transport for the remaining teams to the place at a particular time. E.g. there were instanc-
Stadia Hotel. es in the airport when the number of volunteers’
way outnumbered the number of expected guests
Volunteer Management meaning arranging transport for the volunteers
seemed even more diffi cult than for the guests.
ere were 32 volunteers that were allocated to the
transport directorate and they were allocated as per Recommendation
the organogram. During operations there were also a
lot of interactions with other directorates volunteers 1. At some point it was suggested that volunteers
KYEB
especially protocol, language and accommodation.
should have been appointed with a background
of NYS training this would have be an added ad-
What worked
vantage as some of the volunteers had serious
disciplinary issues.
1. Some volunteers were ready to go the extra mile
2. Volunteers training with emphasis on discipline
to see the event succeed this was especially dem-
should be carried out in advance. Team leaders
onstrated when they worked very long hours
need to start working a few days in advance in
without complaining. For the JKIA transport,
order to acclimatize with the role before the rest
of the team.
volunteer Evans Ngi’endo stood out.
3. Volunteers’ shifts and routines need to follow a
2. After they were kitted, the volunteers enhanced
set schedule so that other arrangements such as
the overall image of the organization at the air-
port and other venues. eir uniforms served as
transport can be done seamlessly, during this
event it seemed that the volunteers were just al-
a marketing strategy for the event and they were
located work randomly so scheduling transport
easily spotted by guests.
was very hit and miss.
KENYA YEARBO0K
Challenges
4. Terms and conditions for the volunteers should
have been clearly spelt out as a lot of time was
wasted on discussing issues on their compensa-
1. Accreditation passes and uniforms were not avail-
able from the fi rst day hence making it diffi cult to
tion rather than the work at hand.
EDITORIAL BOARD
identify the volunteers for travelers who arrived
5. e event organizer needs to be involved in as-
sessing the capabilities of the volunteers at some
on the 4th, 5th and 6th July.
point IMG had to get extra capacity to manage
2. Inadequate arrangement for meals, refreshments
and transportation for the volunteers signifi cantly
aff ected the morale of some volunteers. KU and JKIA.
3. Some of the volunteers were not properly trained Liaison with other Directorates
on their roles as it seemed that they came and
went at their own pleasure IMG took on the role of liaising with other direc-
4. e role of the volunteer team leaders was not torates. e main purpose of this was especially to
clear. ey either were not empowered or they communicate on the daily arrival and departure
did not have the knowledge to eff ectively execute schedules and communication was sent out each
their roles. day, via email, to the secretariat to communicate;
5. It also proved to be very challenging to organize this eased the arrangement for protocol, security
the volunteer transport as there was no commu- and transport. Further, there was communication

160 | ACTIVITIES AND OCCURENCES DURING WORLD U18 CHAMPIONSHIPS