Page 13 - RTO Materials Catalogue September 2018

BSBAUD504 BSBCRT401
Report on a quality audit
Articulate, present and debate
BSBCMM101 ideas

Apply basic communication skills BSBCRT501

BSBCMM201 RTO MATERIALS' Originate and develop concepts
Communicate in the workplace BSBCUE203
NEW SCENARIO Conduct customer engagement
BSBCMM301
Process customer complaints BASED QUESTIONING
BSBCUE204
Collect data
BSBCMM401 HAS HELPED
Make a presentation
IMMENSELY TO BE BSBCUE205
BSBCMM402 Prepare for work in a customer
engagement environment
Implement effective ABLE TO PROVIDE
communication strategies
OUR STUDENTS WITH BSBCUE301
BSBCOM401 Use multiple information systems

Organise and monitor the THE INSIGHT INTO BSBCUE303
operation of compliance
management system WHAT COULD OCCUR Conduct a telemarketing campaign
BSBCUE304
BSBCOM406 WHEN THEY ARE OUT Provide sales solutions to
Conduct work within a compliance
framework customers
THERE WITHIN THE
BSBCUE307
WORKPLACE. Work effectively in customer

engagement

BSBCUE308
Conduct outbound customer
contact