Page 14 - RTO Materials Catalogue September 2018

BSBCUE309
Develop product and service
knowledge for customer
engagement operation

BSBCUE403 STUDENTS LOVE TO
Schedule customer engagement
activity
READ AND FOLLOW
BSBCUE405
Survey stakeholders to gather and THE CLEAR
record information BSBCUS402
INSTRUCTION IN Address customer needs
BSBCUE407
Administer customer engagement THE LEARNER BSBCUS403
technology Implement customer service
standards
BSBCUE504 GUIDE AND
Integrate customer engagement BSBCUS501
within the organisation WORKBOOK AND Manage quality customer service

BSBCUE604 THE MATERIALS BSBDES402
Develop and maintain a service Interpret and respond to a design
level strategy brief
ARE
BSBCUS201 BSBDES602
Deliver a service to customers PROFESSIONAL Research global design trends

BSBCUS301 AND WELL- BSBDIV301
Deliver and monitor a service to Work effectively with diversity
customers PRESENTED.
BSBDIV501
BSBCUS401 Manage diversity in the workplace
Coordinate implementation of
customer service strategies BSBDIV601
Develop and implement diversity
policy