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Viterra Customer

Survey Did You Know?

It takes 12 positive
We recently sent a survey to thousands of experiences to make
customers in our asset network to gain a up for one unresolved
better understanding of what we’re doing negative experience.
well and where need to improve when News of bad customer
it comes to our service and the value we service reaches more
add to them. The focus of the questions than twice as many ears
was partially based on discussions at the as praise for a good
May sales meetings. service experience.
We asked customers to tell us about For every customer
the factors that they look at when doing who bothers to
business with a grain company, and had complain, 26 other
them rate Viterra on key areas of our customers remain
business, including contracts, online silent.
services, facilities, time management
and relationships. Overall, we received A customer is 4 times
some very positive feedback, but there more likely to buy
are areas for improvement that were from a competitor if
identified. The final results are being Bruce Hogg (right) who farms in the Trochu the problem is service
compiled, and will help us determine area was the winner of our survey contest. related vs. price
where to most effectively target our future Randall Friesen recently presented him a new or product related.
efforts to ensure that we’re offering the iPad, and also brought supper for Bruce’s
best possible service to our customers. family and harvest crew.

Canada

Summer Games

The 50th edition of the Canada Summer
Games took place in Winnipeg July 28
– August 13. Featuring 16 sports and
over 250 events, the Games welcomed
over 4,000 athletes and coaches and
more than 20,000 visitors. One of those
athletes was Jared McCorrister, whose
dad Sean is our Assistant Operations
Manager at our Boissevain facility.
Jared played third base and catcher
for Team Manitoba, after being chosen
through a long selection process
that began in May, 2015 with over
90 players. After multiple workouts allowing nine. After defeating Alberta Jared McCorrister of Team Manitoba.
and tournaments, the final roster was 1-0 in the semi-finals, Jared and his
selected in June. team advanced to the gold medal game
Team Manitoba performed very well, against Team Saskatchewan where
winning all five of their round-robin unfortunately they were defeated 3-1
games, scoring 34 runs and only in a very close game.

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