Page 20 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

2) Service Costs - The labour and material costs of cleaning (lubricating and grease), topping
(braking fluid and other working fluids), simple inspection (visual inspection or simple
measurement) and other service items are included the service cost, instead of separately listed.
3) Consumable Costs - The costs of workshop consumables, such as sealant, cleaner, cleaning
gasoline, diesel, kerosene, alcohol, sandpaper, cleaning materials are included in the handling
fee.
4) Labour Rates - If not specified in the FOTON Warrant Policy & Procedures Manual, the labour
rate shall be determined by Foton NZ.

5) Sublet Repairs - All sublet repair work related to a repair area, undertaken under warranty
becomes the responsibility of the original sublet repairer.

6) Duplicate Labour Times - In case of simultaneous implementation of similar items, it shall be
only priced based on the item with the highest rate. No duplicate pricing is allowed. For example,
when replacing the rear left wheel rim, the bearing and oil seal of the wheel rim and the half axis
of the rear left wheel, it shall be priced at the service of wheel rim replacement, rather than the
sum of all four items.
7) Overhaul Standards - The overhaul and intermediate overhaul of the vehicle, engine and
assemblies shall follow the automobile repair standards promulgated by the related authorities
in China, the user and repair manuals published by Foton and the user and repair manuals
published by the engine, gearbox and other assembly manufacturers. The service provider may
define its own standards, yet not lower than the standards referred to above.

8) Technical Standards - The service items and labour rates are based upon the repairs meeting
all related technical standards. No repair costs shall be paid in the case of missing or rejected
items, non-compliance of technical standards or customer complaints.

9) Diagnostic Times - The repair diagnosis time usually includes inspection, check, adjustment
and simple replacement.

10) Major Assembly Repairs - The replacement of major assemblies (engine, gearbox, front axis,
rear axis, frame and driver’s cab) and the overhaul and intermediate overhaul of such major
assemblies within the warranty period shall only be performed after approved by Foton New
Zealand.

11) Engine Removal - If some of the works can only be performed after removing the engine from
the vehicle, the total man-hours shall be added to the item " Replace Engine Assembly " (Service
Code 020101).

12) Warranty Compliance - No payment is available for any warranty repair item that is not
compliant to the Warranty Policy & Procedures Manual. Any falsely reported items may result in
disciplinary action if applicable, including the termination of the Dealer Agreement.

13) All rights reserved - Without written authorization from Foton International Trade Co., Ltd,
Beijing, this manual shall not be reproduced, translated or extracted in any form.

14) Foton International Trade Co. Ltd, Beijing, reserves the right to alter vehicle design and the
Warranty Policy & Procedures Manual at any time, without prior notice and without undertaking
obligations.

15) This Warranty Policy & Procedures Manual is to be read in conjunction with the Warranty and
Service Bulletins published by Foton NZ.

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