Page 18 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

12.2 Audit Action Plan

As part of the audit, an Action Plan is developed for any anomalies found. This is to assist both the dealer
and FOTON with any compliance issues and to assist with reducing any future financial risk. The action
plan is to be completed and returned to FOTON within fourteen (14) calendar days.

12.3 Examples of Warranty Audit Anomalies

Administration
 Missing/Incorrect WSD
 Missing/Incorrect Mileage
 Missing/Incorrect VIN
 Missing/Incorrect Owner Details
 Post/Anti-Dating Repair Date – Vehicle in Warranty/Within FOTON submission period

Labour – Partial Debit
 Labour Over Invoiced
 One Claim Split into Two
 Individual Clocking Times
 Technical Procedures not Followed
 Retail Labour Rate Less than Warranty Labour Rate

Materials – Partial Debit
 Part Invoiced to Corresponding Repair Order
 Faulty Part not available for Inspection/Part Incorrectly Labelled

Sublet – Partial Debit
 Supporting Documentation not attached
 Sublet Cost Discrepancy
 Repair Order Missing
 No Customer Signature
 Post/Anti-Dating Repair Date – Vehicle Out of Warranty/Outside FOTON submission period
 Additional Work Not Signed by Service Manager and/or Customer
 Inaccurate Customer Complaint
 Inaccurate Technician’s Report
 Work Performed part of PDI/Poor Preparation of Vehicle
 Non-Foton Responsibility
 Rework Due to Diagnostic Error or Work Done Over
 No Technical Approval
 False Documents Attached
 Double Claiming of Repair/Double Invoicing

Administration
 Does not contribute to the overall percentage of the audit.
 Calculated at 5% of the total cost of claim up to $25.00

Partial Debit
 Does contribute to the overall percentage
 Labour, Material or Sublet is charged back

Full Debit
 Does contribute to the overall percentage
 The entire cost of the claim is charged back.

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