Page 16 - Foton Warranty Policy & Procedures Manual (13122019)

WARRANTY POLICY & PROCEDURES MANUAL

9.8 Labour Operation Code

Labour Operation Codes can be located in the FOTON Labour Time Guide (LTG). The main Labour
Operation Code should be item ‘1’ in the labour screen.

9.9 Actual Time Labour Operation

When the labour code is unable to be located in the LTG or is in a separate communication (Technical
Service Bulletin, Warranty Bulletin) the dealer could be reimbursed up to the actual time within
reasonable limits. The labour time requested must be consistent with the actual time clocked on for the
repair. Individual clocking times must be evident for all labour codes to be used.

9.10 Parts Reimbursement

FOTON will reimburse the Dealer at the Dealer’s daily buy price as current at the date of the repair.

9.11 Parts Purchased Outside

Genuine FOTON parts are to be used at all times. The Dealer is to maintain an adequate inventory for
repair. Any non-genuine part must not be claimed as part of a warranty claim.

9.12 NPN Parts (“No [Foton] Part Number”)

Consumable items or generic parts, (e.g. fluids, batteries) - a cost price for these items will be reviewed
for payment

Bulletins will be issued from time to time updating the prices.

9.13 Paint Repair

Time and material allowances are established on the basis of techniques and materials required for both
quality work in appearance and durability. All paint repairs require a Technical Report and a copy of the
sublet to be emailed to FOTON Warranty Department: All paint repairs, once repaired and painted
become the responsibility of the Sublet repairer. Dealer to supply parts as required by the panel shop

9.14 Warranty Reimbursement (payment)

Warranty credit notes will be transacted against the dealer parts account on a monthly basis.

10. SERVICE CAMPAIGNS AND PROGRAMS

Service Recall Campaigns are the automotive industry and FOTON’s means of inspecting and rectifying
manufacturer’s product faults for customers and dealer stock vehicles. Campaigns are vital as they
promote and protect the customer’s safety and satisfaction with FOTON’s products. They enable the
company and the dealer to comply with the provisions of the ‘Industry Code of Practice’ for the recall of
vehicles/parts with safety related defects.

There is a legal obligation for dealers to ensure campaigns are performed in a timely manner.

10.1 Change of Ownership

Dealers must immediately update owner details when they are aware of a change. This enables FOTON
to locate the correct customer when a campaign is outstanding.

10.2 Campaign Claims

All vehicles in a campaign must be inspected and rectified (if required).

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