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CxO / LoB Executive Conversations



                                                                                                                   Executive Conversations
                                                                                                                     Facilitator Guide Video’s
                                                                                                                                                                              Exec Conv. -
                                                                                                                                                                             Facilitator Guide
                                                                                                                   o Bridging the GAP from Product Selling to Business Conversations
          CXO / LINE-OF-                                                                                           o Whiteboarding Tips
          BUSINESS                                                                                                 o Sketching Tips – SAP Presales
          KNOWLEDGE                                                                                                Buyer’s Perspective: Discover the customer                 Exec Conv. -
                                                                                                                   performance issues driving investment in your solutions.  Participant Guide
                                                                                                                   o Buyer’s Perspective  - Facilitator Training Tips
                                                                                                                   o Buyer Perspective – Facilitator Whiteboarding Example
                                                                                                                   o Creating and Delivering Insights – Brainshark            Exec Conv. -
                                                                                                                                                                            Coaching Playbook
                                                                                                                   Return On Research: Analyze account information
                                                                                                                   available to identify points of potential business alignment.
         Executive                                                                                                 o Return on Research – Facilitator Training Tips
                                                                                                                   o Return on Research – Facilitator Example
         Conversations                                                                                             Money Flow: Translate your solution's capabilities into how
         Virtual Workshop                                                                                          your customer makes money
                                                                                                                   o Money Flow – Facilitator Training Tips
                                                        4:1 executives prefer to have business                     o Money Flow – Facilitator Example
         Workshop + Coaching  - (VLC                    conversations over product conversations.                  o Current Situation, Business Change – Facilitator Tips
         2 parts x 120min = 240min)                     As an executive, here is what I am looking                 o Current Situation, Business Change – Facilitator  Example
                                                        for in a conversation….                                    o Prospect Theory: An Analysis of Decision under Risk (PDF)
                                                                                                                   o Persuasive Impact of Contrast (PDF) – Concession Psychology
                                                        o Competence – demonstrate that you understand             o Performance Metrics – Facilitator  Tips
                                                           my business
                                                                                                                   o Performance Metrics – Demo Example
                                                        o Confidence – to have a business conversation
                                                                                                                   Economic Justification: Explore how to use customer
                                                        o Compelling – you can clearly describe the                performance metrics and ROI to justify investment in your
                                                           business change and financial impact your               solution.
                                                           solutions will create                                   o Economic Justification - Facilitator Tips
                                                                                                                   o Economic Justification - Demo Example

         © 2017 SAP SE or an SAP affiliate company. All rights reserved.  ǀ  INTERNAL    |     Scott Schwartzman, SCP Global CoE
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