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Table of Content
This publication contains the following topics:
NO Topic Page
1 Document Information 3
2 Catalog Definition 6
3 IT Structure 7
4 Catalog Structure 8
5 OETC IT Services-Summary 9
6 Help Desk Policy 11
7 Access Provisioning and De-Provisioning 16
8 Incident Management Process 18
End User Computing:
9 Computer Hardware (Desktop or Laptop) 21
10 User Access 22
11 Microsoft Office Suite 23
Mandatory Software
12 Microsoft Office Suite 24
13 Antivirus 26
14 Office 365 27
15 Printer & Photocopier 22 29
Microsoft Lync 2013
Yammer
16 Printer & Photocopier 22 31
One Drive
17 Printer & Photocopier 22 33
18 Printer & Photocopier Solutions 34
19 Computer Accessories 35
20 Time Attendance System 37
21 SharePoint Portal 39
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