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Catalog Structure

Introduction: Each services is described in this catalog using the following elements:

Element Description
Service Identifies name of the OETC service being provided
Status Identifies status as one of the following:
• PROPOSED – service under development and not yet live
• LIVE – service offered in production
• ARCHIVED – service no longer offered
Description Offers a brief description of the service in customer
(non- technical) terms.
Standard Service Features Describes features and functions of the service available to
any OETC employee who receives the service.
Optional Service Features Describes features and functions of the service only
available to OETC employees and hierarchies upon special
request.
Delivery Scope Identifies which OETC hierarchies and business units are
eligible to receive the service.
Delivery Channels Identifies which delivery channels the service may be
received with – examples might be:
 Laptops  Intranet
 Workstations  Samsung phones,
iphones & Lenovo Tab
Service Hours Identifies timeframes and operating hours for which OETC

employees can use the service.
User Requirements Indicates pre-requisites that OETC employee should
have in order to successfully receive the service.
Service Initiation Identifies where OETC employees can go to obtain the
service.
Service Support Identifies where OETC employees can go to receive help
in the event that problems occur with the service.
Standard Costs Indicates any OETC employee, division or business unit
costs employees with the Standard Features provided with
the service
Optional Costs Indicates any OETC employee, division or business unit
costs employees with the Optional Features provided with
the service
Service Targets Describes expectations for delivery of the service in
customer
(non-technical) terms

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