Page 19 - Red Book Rev 7.2_Neat

Procedure that must be followed with every Call/ Enquiry

• For every enquiry you receive you must take the following information;

• Customer name

• Business name

• Postcode

• Email Address

• Telephone number

• You must then add these details to sage, put a quote on the system & write in the memos
about the enquiry we have received & that you are dealing with the customer / quotation.

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Red Book Revision 7 12 November 2019