Page 14 - UP Essentials for Managers FG 092017_Neat

GUEST SERVICE PLEDGE

OUR GUESTS

• I will make eye contact and acknowledge every Guest immediately
• I will smile and sincerely greet every Guest
• I will make every Guest feel like they are special
• I will be patient with every Guest so they do not feel rushed or under
pressure
• I will treat every Guest with courtesy and respect even if they are not
pleasant
• I will thank every Guest for visiting Urban Plates.

OUR FOOD

• I will make sure hot food is hot and cold food is cold
• I will make sure all food is made exactly according to our recipes
• I will make sure every Guest always gets the right portion
• I will make sure our food is properly and attractively displayed and all
surrounding areas clean
• I will make sure I never serve food that I would not serve to my own
family
• I will make sure that food is always packaged and bagged properly

OUR PRESENTATION

• I understand that I share the responsibility to make sure every part
of the restaurant (inside and out) is clean and spotless at all times—
especially at peak service hours
• I will always be in proper uniform with my name tag on whenever I
am working
• I will always abide by our personal hygiene and presentation
standards whenever I am in uniform

14 FACILITATOR GUIDE