Page 13 - UP Essentials for Managers FG 092017_Neat

06 GUEST SERVICE &
HOSPITALITY

The purpose of this section is not only to continue to reinforce Our Promise, but also to establish
Urban Plates expectations when interacting with Guests. It is designed to create an environment
of hospitality and build confidence in how to handle issues common to the restaurant.

MATERIALS TO GRAB

 Standard: Hospitality &
Service

 Procedure: Steps of Service

B.L.A.S.T. Guest Service
 Model

 Standard: Operations -
Yes Campaign

REVIEW THE FOLLOWING

GUEST SERVICE PLEDGE >>

• Review the Guest Service Pledge on the next page.
• Reiterate that each of us must follow these regardless of our role in restaurant.

FACILITATOR NOTE

 Be sure to print the section materials from The Huddle and have
them on hand to walk through with the MIT.

FACILITATOR GUIDE
13
FACILITATOR GUIDE 13