Page 2 - AWTX Internal Newsletter December 2018 UK

2018: A year in review

A message from Lance Read

“This year has been a particularly special year given we In parallel, we are working on innovations in terms of
have celebrated the Avery brand reaching 200 years of Service and Product offering to grow our Service revenue
trading. This milestone is made all the more impressive by annuity and profitability. In just under three years as a
the fact that we remain a highly respected brand with a Division, we have already developed and successfully
leading market share. launched differentiated Service Contract Solutions in
the UK market and focused energies on Logistics and
To retain and build on that position as we go forward, Telematics growth. It’s early days for us and we will
it’s critical that we continue to put all our energies into continue to focus heavily on innovations across the
delivering Service Excellence to our customers whilst Division that apply our know how into fast to market
getting closer and closer to them to better understand solutions that build on our profile as the “go to” problem
how we can create solutions that satisfies their core solver for our customers.
needs as a business.
Whilst I am the first to acknowledge that we have
It’s for that reason, that we talk more and more about our lots more to do if we are to fulfil the above for all our
customer need for scale uptime and, the consequences customers, I look at 2019 with great optimism as together
to them if they suffer downtime from lengthy diagnostics we always demonstrate, time and time again that we
and repair. Or, in parts of our Division we are talking more deliver what we say we will deliver.
about our customer need for peace of mind that they will
retain audit compliance and therefore, the need for on- I wish all of you and your families a very restful Christmas
time calibration from us. break and a happy new year.”

A primary focus since the Division was created in 2015
has been to look at how we can improve our Service
Excellence. To progress along that path, we have Lance Read
continued to invest in field service software solutions VPGM
across the Division whether by developing in-house,
purchasing new or upgrading existing solutions already Avery Weigh-Tronix
used. Going forward, we will continue to look at how
we can improve our overall customer experience from
when they call to when the service is enacted. The
ultimate aim of these enhancements is to enable us to
have strong customer facing metrics which we can use to
demonstrate to our customers that we deliver what we
say we will do in order to satisfy their end goals, and in
parallel the customer feels that we are “easy to deal with”.
If we continue along that path, the Avery Weigh-Tronix
brand will remain a brand that is trusted and respected.
Continued on next page >>

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