Page 7 - AWTX Internal Newsletter December 2018 UK

>> Continued from page 6
Looking ahead to 2019 In the upcoming target-setting sessions in January, we
again want to ensure the closest possible alignment so
that we can be sure that the activities on which we spend
Now we have clarity about our purpose, what does ‘for our time and effort will help drive the achievement of our
our customers’ mean for us as teams and team members strategic objectives.
as we contemplate another exciting year ahead for 2019?
This time, we must ensure that ‘for our customers’ is also
This goes beyond knowledge, capability and embedded and remains at the forefront of all our minds
commitment – which the business certainly has, thanks during the busy times, challenges, and successes waiting
to your ongoing support – but rather is more about our for us in the year ahead.
approach and how we do things. For example, how we Before your own target-setting meeting, ask yourself two
best use these great strengths to focus on the tasks and questions:
projects that need to be executed next year, how we
maximise our levels of collaboration within and between • Do I understand our strategy, how it impacts my
teams, and how we can change our own mindset to team and my customers next year, and how I fit
ensure that our customers are at the centre of whatever into that picture?
we do.
• Could I explain that clearly to a colleague?
In short, this is a culture shift, towards more customer-
centric, focused, collaborative and effective ways of If your answer to both is yes, then you should be well
working. And we all need to use whatever ‘tools’ are placed to have a meaningful target-setting meeting
available to help embed those principles into our daily with your line manager, and indeed suggest some of the
work. targets yourself.
If your answer is no, please ask your manager to spend
Individual goal setting some time helping you to better understand ‘for our
customers’ and the line of sight between the AWTX
annual plan, your team activities, and your own specific
job.
You may know that each year we use the employee
review process to help translate top-line business
strategy into departmental and individual targets for the
year.

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