Page 3 - AWTX Internal Newsletter December 2018 UK

A message from Pam Shields

“Over the past 12 months the business has achieved
a considerable amount which would not have been
possible without the hard work of our employees. I
wanted to use this opportunity to highlight the key
successes of each team and extend my thanks for your
contributions this year.

We had a solid performance in service revenue, with the brand. The Railweight team have built a solid pipeline
the contract base growing in 11 out of 12 months,
culminating in £305k of additions to the contract base. of business and have developed processes to maintain
our product offering over the next three years.
This achievement has been possible thanks to the
continued performance of the PLS transition team, The finance team have managed to improve the
the addition of the Biffa and Veolia contracts, and the forecasting accuracy on material margin, and the credit
increase in airport contracts. control admin team have pulled together despite having
a tough year to identify improvement areas for 2019.
Despite operating in a difficult and uncertain market,
our sales team successfully increased their amount of Jobvite, our new recruitment platform which improves
sales per team member. These additional sales included candidates’ onboarding experience was launched by the
a significant increase in weighbridge orders that our HR team. With recruitment in mind, it has been great to
operations team did a fantastic job of manufacturing. see the business bringing in some exceptional talent
including Brad Hill, Elliot Thomas, Grace Painter, Gemma
Our customer relationship management software, Rule, Peter Nicholls and Richard Lightwood. With them
Salesforce, has now been fully rolled out, and the success they bring fresh ideas and a new perspective which is a
of the project has started a journey to improve our must for the business to continue to achieve our strategy.
customer support systems across the business, which will
ultimately lead to one single view of the customer. We’ve also relaunched the Zero Harm campaign and
introduced Prevention Pete to the business. This is just
Our new innovation process enabled us to launch the beginning of a long journey, but we are already
solutions for our customers’ needs much faster than ever learning and making progress.
before, with the MPS and RPS launching in 2018. These
innovations were supported by coordinated multichannel Two major historic events reminded us of our heritage.
marketing campaigns, resulting in increased market Our 200 year anniversary showed us just how far we
awareness and three innovation award nominations, have come as a business, and how the Avery brand has
which generated fantastic publicity across the warehouse remained successful thanks to our ability to innovate.
and logistics industry. While Andrew Lound’s book on how previous Avery
employees contributed to the First World War effort was
We’ve achieved over 99% uptime each month and our at times hard to read, it was great to find out about the
calibration performance has been improving steadily. This
would not have been possible without both the service team spirit and determination of our predecessors in such
a time of hardship.
technicians and office-based support staff. During 2019
our focus will be on maintaining both of those figures I would personally like to thank the team for all your hard
above 97% or more. The launch of Cognito has given our work this year and wish you all a Merry Christmas and
technicians easier access to workflows and facilitates a best wishes to you and your families for the new year.”
more accurate uptime calculation.

The technical managers have effectively applied the
remedial action process within the BridgeCare Total Best regards,
package to reduce risk and safeguard our service
revenue.
Pam Shields
Map-a-Route digitisation software was launched in time
for the winter maintenance season after a lot of hard General Manager, Avery Weigh-Tronix UK
work from the Exactrak team and has since generated
over £70k of revenue. Exactrak also signed an exclusive
partnership with Econ, guaranteeing future revenue for

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