Page 107 - Business Development Orientation Binder

4/11/2019

Hospice

• VNSNY is committed to providing hospice care in
whichever setting best suits the patient's needs,
whether it be in their home, a nursing home or an
inpatient setting

• 24/7 accessibility and opportunity for communication:
− Dedicated caregiver helpline provides one-on-one
crisis nursing care
− On-call nurses are available 24/7
− VNSNY's Hospice Referral Center is available
24/7, ensuring referrals and inquires can be taken
at any time: 212 609 1900

Program Metrics - How is success
measured?

Among other metrics, VNSNY measures:

• Number of patients who choose Hospice at
Intake

• Number of patients who choose Hospice from
CHHA
• Number of patients who had signed Advanced
Directives as per the clinical record
documentation (case sampling/chart audits)

• 30 day hospitalization rate and ED visit rates

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