Page 45 - Business Development Orientation Binder

4/9/2019

Intake Is The Starting Point For Homecare

 Intake acts as the liaison between the referrer or customer
and VNSNY to initially receive a homecare referral
• Relationships are built by Intake staff and the customer,
which ensures continued referral business
 Intake will evaluate the patient for appropriateness for
homecare
 Intake staff will work with to gather data elements needed to
complete minimum data set, seek patient acceptance of
homecare, and ensure appropriate physician orders are
received upon onset of referral

 Upon completion of Intake data set, Intake will pass referral
to Operations

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Intake Roles

Non Patient-Facing Staff
 Intake Associate (IA)
 Branch Intake Coordinator (BIC or IC)
 Customer Service Representative (CSR)

Patient-Facing Staff
 Home Care Consultant/Intake Liaison (HCC/IL)

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