Page 56 - Business Development Orientation Binder
P. 56

4/9/2019





















                              Customer Service Representative
                                          Insert Lesson Title Here
                                                         (CSR)













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                           Role of a CSR


                               Excellent customer service is of utmost importance


                               Administrative role

                               Answer Phone calls


                               Participate in Team Huddles


                                                                                      th
                               Stationed in the region or in Manhattan office (220 street)
                               Part of the Intake Department


                               Collaborates with Homecare Consultant  (HCC) or Intake
                                Liaison (IL)
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