Page 60 - Business Development Orientation Binder

4/9/2019

Appearance of Patient-Facing Staff

 Dress and professional
presentation

- Casual business attire
- Clean, pressed lab coat
- VNSNY ID badge
- Clean, closed-toe, non-clog shoes
- No denim, no skin, no dangly jewelry
- Clean, neat hair

 Positive attitude- SMILE! 

 Listen & observe

 Be culturally sensitive
 No gum
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Preparing for the Bedside Assessment

 Prior to entering room: check precautions on door (contact,
droplet, airborne) and don appropriate personal protective
equipment. If unsure check at nurses station
 Wash hands/ use hand sanitizer

 Introduce yourself to patient/family, give title, role in facility and
your role in VNSNY
 Let patient know who sent you to their room, and why

 Ask if convenient time to talk, if not ask permission to return
 If there are friends/family in the patients room, ask if ok to speak in
front of them
 Don’t touch the patient since you are not an hospital employee

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