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10    |   Risk Appetite — Critical to Success







        Board and management perspectives                 Ideally, the board and management will choose to use an
        on appetite                                       approach that incorporates appetite into decision-making
        Boards and management have choices on how appetite   with more detailed indicators that help monitor
        will be applied within the organization. The organization will   accepted risks.
        need clear direction from the board and management on the
        following:
                                                                  We suggest organizations determine
        •  Whether the organization will adopt an approach that   whether the organization will apply a
          views appetite through an objective-focused lens or   monitoring approach or one that integrates
                                                                                                    3
          a risk lens, or an approach that integrates these two   decision-making and monitoring practices.
          approaches.

        •  The focus on monitoring performance and        Risk requisite for performance
          decision-making.                                Appetite often focuses largely on what to avoid and misses

                                                          the important factor: that every organization takes risks to be
        •  The focus not only on risks the organization wishes    successful. For instance, appetite may focus on areas such
          to avoid but also those it wishes to take on to    as the following:
          enhance value.

                                                          •  Not exceeding a credit threshold.
        •  The extent of natural tensions needed for appetite to add
          depth in discussions on analysis in support of decisions.  •  Managing to a staff turnover ratio.

        •  Stakeholder views the organization will incorporate    •  Maintaining a minimum number of sales opportunities in a
          into appetite.                                    sales pipeline.
        Decision-making and monitoring                    •  Meeting supply chain requirements.
        There are two broad ways that apply appetite. One widely
        used approach focuses on monitoring to provide feedback
        on how the organization is performing. Organizations often
        use appetite to form risk boundaries. A matrix showing a
        statement of risk, key performance measures, target, actual
        performance, and appetite boundaries allows management
        to monitor whether current risks are within appetite. Such
        monitoring can trigger conversations on when to revisit
        decisions, and perhaps appetite or strategy.

        A second—perhaps more important—approach is to apply
        appetite in the context of decision-making. Using appetite
        in this context can enhance the extent of analysis and
        challenge of the chosen strategy and objectives as well
        as the organization’s ability and capacity for managing
        activities within the parameters of acceptable risk.


        In essence, the decision-making approach is more
        anticipatory (considering risks that may lie ahead). This
        allows an organization to be more resilient to future changes
        and disruption. Conversely, the monitoring approach is
        often reactionary, responding only when the outcomes of
        potential risks affectimpact performance. Such impacts can
        be mitigated somewhat by using leading indicators, but, in
        reality, most organizations rely mainly on lagging indicators.

        . . . . . . . . .
        3   Key tasks are summarized in Appendix B.


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