Page 6 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

2 Communication

Communication helps to understand a person or situation in a better way to find the
better solution for the issues. Communication is the key for positive and effective
environment at all places.

Communication is a two way process. It includes both sender and receiver.
Miscommunication often results when the communication process is not effective.
An effective communication is the communication between two or more people
wherein the proposed message is effectively delivered, received and understood.
Based on the type of sender and receiver, communication can be of different types.

2.1 Types of communication

2.1.1 Verbal communication

The oral communication that happens between two or more people is called as
verbal communication. The main objective of verbal communication is to ensure
that receiver understand the content appropriately. Verbal communication is the
most quick and precise type of communication.

The skills that are needed for an effective verbal communication are:

• Speak clearly and audibly
• Choose the words carefully
• Use appropriate tone
• Consider the audience
• Respond appropriately

2.1.2 Non-verbal communication

The majority of the communication is the non-verbal communication. Non-verbal
communication includes facial expressions, tone, pitch, gestures delivered through
body language. These non-verbal signals give clues and additional information over
the verbal communication.

Benefits of non-verbal communication

• Strengthen or adjust what is said verbally
• Convey information about the emotional state
• Strengthen the relationship between people
• Deliver feedback to the other person
• Standardize the flow of communication

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