Page 8 - Learner Guide - BSBCMM201 - Communicate in the workplace.doc

Communicate in the workplace

2.2 Effective communication

Effective communication means understanding the emotions and intentions behind
the information, clearly conveying the message, listen carefully to gain full
information and must make the other person understood.

Effective communication is the combination of engaged listening, non-verbal
communication, managing stress in the moment and declaring the sender in a
respectful way.

Communication will be more effective when it is spontaneous rather than
prescribed. Spontaneous communication takes time and effort but delivers
instinctive and effective information.

Barriers for effective communication

The major barriers for effective communication are:

• Stress and out-of-control emotion.
• Lack of focus
• Inconsistent body language
• Negative body language

Effective communication is a skill that has to be cultivated and nurtured. Few skills
that need to be practiced to develop good communication skills are:

 Active listening: As a standard, listen twice as much as you speak. One must be
alert and interested in other person’s talk, refrain from interrupting and reflect
back as required.

4