Page 29 - The Arc SF RFP 10.18

Filice Insurance RFP Response - 2018

munication, support and advocacy, technology, actuarial, health informatics and wellness solutions
that address the specific needs of each client. We are committed to guiding our clients through

economic and legislative change, while maintaining a focus on delivering successful insurance solutions.

Our top 3 competitive advantages are as follows:

1. Creating a seamless and engaging employee experience, through a service model that is

member-centered which encompasses both technology and personalized service elements.

2. Successful management of costs, through aggressive marketing of client business cases.

Filice has premier status with all carriers because of our large volume of business and there-
fore tends to get the lowest rates in the marketplace.

3. Effective management of carrier and vendor relationships, including all lines of health cov-

erage, as well as FSA, Cobra, and Technology partners, to ensure our clients’ comprehensive
needs are met, and they are able to offload much of the administrative burden to their Filice

team, freeing them up to focus on their more strategic objectives.

Employee communication includes feedback.
Filice offers survey templates to help you guage
the effectiveness of your programs.

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