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Youngstown Performance Report

EXECUTIVE SUMMARY

Amazing patient care Creating the future

Mercy Health — Youngstown has increased its focus on Mercy Health — Youngstown offers a highly valued
increased quality, patient safety, staff engagement and outpatient substance abuse program, New Start
patient experience. This topic was a large focus area at the Treatment Center. This service has been addressing the
LDI for the region recently and the team is energized community’s needs since 1980. In alignment with system
about the new efforts. All LTM is leading this charge. initiatives to address the opioid crisis and community
Patient experience teams have been set up for the region, health needs assessment, this service is now offered in
as well as each of the three hospitals and Mercy Health Trumbull and Mahoning counties. The program serves over
Physicians Youngstown. Each team is led by a physician 250 patients annually through daytime and evening
and administrative dyad. sessions, providing both individual and support group
sessions. New Start continues to collaborate with various
Operational excellence coalitions and county boards to address the opiate
epidemic in the community and across the state. Services
February saw the completion of our preparations across
the region to go live on Epic ADT, as well as OpTime and also include evidence-based tobacco treatment.
Stork. With this transition, the Youngstown market is a Fostering healthy communities
predominantly Epic enterprise both operationally and
clinically. The go-live will also enable the Mercy Transfer Health care close to heart and home remains central to
Center to have better visibility of our bed status to families when accessing care. In early March, the
facilitate transfers in to Mercy Health — Youngstown. The Youngstown/Warren Regional Chamber, in partnership
Epic go-live occurred on March 10, and team-wide support with Mercy Health — Youngstown, and three other health
and education will continue through the end of March. system and organizations, hosted the first Health and
Wellness Expo. More than 3,000 Valley residents
participated in a variety of panel discussions, spoke with
health care experts one-on-one, and engaged with nearly
70 vendors focused on health and wellness solutions.
Mercy Health — Youngstown showcased our orthopaedic
technologies, emerging therapies in oncology,
neurosciences and cardiovascular procedures, which
emphasize that world-class health services are offered
right at home.

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