Page 149 - Horizons Manual
P. 149
Feedback That Works DEAR MAN
Describe:
Stick to the facts!
Express:
Share how you feel about the facts
Assert/Ask
Make your request
Reinforce:
Give the other person something for saying “yes” to your request
Mindful:
Keep yourself calm and in control
Appear Confident:
Don’t apologize or feel ashamed
Negotiate:
Listen to the other person and compromise
Interpersonal Effectiveness
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