Page 347 - Transport

Chapter 9
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Air Reservation

Introduction to airline reservation
 The duties of reservation agent.
 Function of the reservation department and its
relation with the other departments in the airline
company.

Airline Business

Airline Departments

Town Offices Airport Offices

Public Non-public Public Non-public

Departments Departments Departments Departments

Reservation Accounting Check in Commissary
Department Department Department Department
(Catering)

Ticketing Management Freight Maintenance
Office Department Department

Department

Sales Loss luggage Load Control
Department Department Department

Public Departments: deals with public.
deals with passengers.

Non-public Departments: doesn't deal with passengers.

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