Page 348 - Transport

1- Town Offices
1-1- Public Departments
1-1-1- Reservation Department
There are 3 major duties of the reservation agent:
 Handle seat reservation in all airlines.
 Handle hotel reservation.
(Some of passengers, after doing airline booking, ask
for hotel reservation).
 Answer phone calls for information regarding flight's
(number, arrival, departure…), flight confirmation.

1-1-2- Ticketing Office Department
 Give information regarding price, rules of tickets
(minimum stay…..).
 Calculating the ticket fare,
 Issuing ticket.
 Can re-issue (the lost ticket), and re-validate
(changing date, itinerary……).
 Calculate refunds.

1-1-3- Sales Department
Obtain the big customers to the airline.

1-2- Non-Public Departments
1-2-1- Accounting Department

 Calculate the debit and credit balance of the agent.
 Calculate the commission of travel agents.
 Calculate taxes of the ticket and submit theses taxes

to the government.

1-2-2- Management
 Set the marketing plan and the required budget that
need to achieve this plan. (Like advertisement...).
 Control and evaluate the performance of different
departments.

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