Page 2 - KESANTUNAN BERBAHASA FB
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ISI KANDUNGAN
1. PENGENALAN ..................................................................................................... 3
1.1 Apakah itu bahasa? .............................................................................................. 4
1.2 Konsep Kesantunan ............................................................................................... 4
2. KESANTUNAN BERDASARKAN PANDANGAN TOKOH .............................................. 5
2.1 Pandangan Tokoh-tokoh Islam ............................................................................ 5
2.2 Pandangan tokoh-tokoh Barat ............................................................................ 6
2.3 Pandangan tokoh-tokoh di Malaysia ................................................................... 7
3. ISU BERKAITAN DENGAN KESANTUNAN BERBAHASA ............................................. 9
4. KEPENTINGAN KESANTUNAN BERBAHASA DALAM KALANGAN MASYARAKAT. ....... 10
4.1 Individu ............................................................................................................... 10
4.2 Masyarakat ......................................................................................................... 10
4.3 Negara ................................................................................................................ 11
5. BENTUK DAN JENIS KESANTUNAN BERBAHASA ................................................... 13
5.1 Kesantunan Verbal ............................................................................................. 14
5.2 Kesantunan Non Verbal ..................................................................................... 15
5.2.1 Bahasa tubuh ............................................................................................... 15
5.2.2 Gerakan anggota badan ............................................................................... 15
5.2.3 Gerakan tangan ..................................................................................... 16
5.2.4 Mimik muka .......................................................................................... 16
5.3 Kesantunan Lisan ........................................................................................ 17
6. CIRI-CIRI TIDAK MENGAMALKAN KESANTUNAN BERBAHASA ............................... 18
7. RUKUN NEGARA BERKAITAN DENGAN KESANTUNAN BERBAHASA ....................... 19
8. TEKNIK KESANTUNAN BERBAHASA ..................................................................... 20
9. KESIMPULAN .................................................................................................... 21
10. RUJUKAN ........................................................................................................ 22
