Page 18 - GuideToTelemedicine

Staffing

Implications

While much of the conversation around telemedicine has focused on the staff/
provider-patient interaction, several “behind-the-scenes” considerations must
be factored into a successful telemedicine program. Patients still need to be
scheduled, pre-registrations completed, insurance authorizations obtained, and
out-of-pocket costs communicated. The speed and access provided by virtual
visits will demand that these pre- and post-visit activities happen more quickly
so as not to delay the visit.