Page 46 - CEO Orientation

TC LHIN Maintain and Measurement % Positive response to “Would you
Integration Improve Inpatient Recommend this hospital to your friends or
Objective Experience family?”
Facility Current Target Timeline** Data Source
Performance
PHC 95% 95% Year 1 PHC Internal Tool
SJHC 67.4% 70% Year 1 NRC Canada
SMH 74.2% 76% Year 1 NRC Canada

TC LHIN Reduce Alternate Measurement Number of inpatient days that beds were
Integration Level of Care (ALC) occupied by patients who could have been
Objective Rate receiving care elsewhere / number of total
patient days
Facility Current Target Timeline** Data Source
Performance
PHC 18.7% 12.5% Year 1 HSAA (WTIS)
SJHC 21% 12.7% Year 1 HSAA (WTIS)
SMH 7.09% 6.5% Year 1 HSAA (WTIS)

TC LHIN Stabilize Measurement Overall HSAA admission volume
Integration rehabilitation maintained at Providence.
Objective referral patterns to
Providence from the
following hospitals
Facility Current Target Timeline Data Source
Performance
PHC Michael Garron Stabilize Year 1, 2, 3 PHC Internal Tool
Hospital existing
Sunnybrook Health referral
Sciences Centre patterns
Scarborough and
Rouge Hospital
North York General
Hospital

TC LHIN Enhance Measurement Sustain or increase community-based
Integration Community based services, with a focus on programs that
Objective Patient Services support those who experience
disadvantage
Facility Current Target Timeline Data Source
Performance
PHC In the first year, the new network will establish a strategy to use savings from the
SJHC amalgamation to invest in community-based programs, including TC LHIN sub-
SMH regions and existing clinical services.

Our Shared Purpose: Advancing the Health of Our Patients and Our Urban Communities Page | 38