Page 19 - Hello! - Venetian Casino Resort Preferred DMC Partnership

These simple tasks, performed by people with PAGE 18 BUSINESS PROPOSAL
our CORE VALUES, produce satisfied clients.

1. All client calls will be returned the same day.
2. All proposals submitted to clients will be relevant to their
needs and customized to the greatest extent possible.

3. A Hello! representative will attend every client/hotel pre-con.

4. All relevant logistical information exchanges with the hotel will
occur prior to the group’s arrival.

5. The account executive, account manager, or program manager
will contact the client each day of the program.

6. All account executives, account managers, program managers,
directors, and general managers will be reachable at all times
via their cell phone.

7. A member of management will personally see the client at
some point during each House Account program.

8. For all House Account programs, a preliminary bill will be
generated and we will extend the opportunity for a review and
Hello! post-con.
9. All invoices will be sent to the client within ten (10) business
days of program completion. If a late supplier invoice should
hold up our process, the account executive will call the client
to notify them of the status.

10. The account executive will call the client within five (5) business
days of submitting the invoice to confirm receipt and address
any outstanding questions.

11. A program evaluation form will be e-mailed to the primary
contact, meeting planner, and/or lead trip director after each
program.

12. A member of management will contact the client to address
any mark below “3” on the Hello! evaluation form.