Page 20 - Hello! - Venetian Casino Resort Preferred DMC Partnership
P. 20

QUALITY OF SERVICE







































               At Hello!, we measure client satisfaction vigorously to ensure our service quality and consistency.
               Our “Commitment to Quality” program measures client satisfaction in several areas and allows us
               to dissect the results by office, team, individual, or service area. It is a fantastic source of feedback
               with our people receiving bi-annual bonuses based on their team’s results.










               Here and on the following page,
               you will see an example of our
               online survey format as well as a
               completed survey from a program
               we operated.
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