Page 20 - Hello! - Venetian Casino Resort Preferred DMC Partnership

QUALITY OF SERVICE

At Hello!, we measure client satisfaction vigorously to ensure our service quality and consistency.
Our “Commitment to Quality” program measures client satisfaction in several areas and allows us
to dissect the results by office, team, individual, or service area. It is a fantastic source of feedback
with our people receiving bi-annual bonuses based on their team’s results.

Here and on the following page,
you will see an example of our
online survey format as well as a
completed survey from a program
we operated.