Page 27 - HELLO! Las Vegas - A DMC Partnership

These simple tasks performed PAGE 26 BUSINESS PROPOSAL
by people with our Core Values
produce satisfied customers.

Do not undervalue the basics

1. All customer calls will be returned the same day.

2. A Hello! representative will attend every client/resort pre-con.

3. The Account Executive, Account Manager or Program
Manager will contact the customer each day of the program.

4. All Account Executives, Account Managers, Program
Managers and their directors will be reachable at all times via
their cell phone.

5. A member of management will personally see the client at
some point during each House Account program.

6. For all House Account programs, a preliminary bill will be
generated and we will extend the opportunity for a review and
Hello! post-con.

7. All invoices will be sent to the client within ten (10) business
days of program completion. If a late vendor invoice should
hold up our process, the Account Executive will call the client
to notify them of the status.

8. The Account Executive will call the customer within five (5)
business days of submitting the invoice to confirm receipt and
address any outstanding questions.

9. A program evaluation form will be e-mailed to the primary
contact, meeting planner and/or lead trip director after each
program.

10. A member of management will contact the client to address
any mark below “3” on the Hello! evaluation form.