Page 29 - Samaritas Quality Report 2019

Independent/Assisted Living, Catered Living Plus and Memory Care Continued … Senior Living

Satisfaction
Surveys

Assisted Traverse Bloomfield Grand Target Memory
Assisted Living Outcomes Living Overall Memory
Targets City Hills Rapids Care Care
Relationship between family 4.00 3.00* 3.00* 3.63 3.80 3.80
and staff (family) 3.81

Relationship between family 3.79 4.18 4.00* 3.00* 4.04 NA NA
and staff (resident)
Awareness to
personal care (family) 3.79 3.00 2.00* 2.50* 2.88 3.66 3.40

Awareness to
personal care (resident) 3.59 3.81 3.00* 2.50* 3.60 NA NA

Safety and security (family) 3.93 4.33 3.00* 3.00* 4.00 3.80 3.00

Safety and security (resident) 3.67 4.06 4.25* 2.50* 3.96 NA NA

Overall satisfaction (family) 3.72 3.62 3.00* 2.00* 3.43 3.50 3.20

Overall satisfaction (resident) 3.50 3.59 3.50* 2.50* 3.48 NA NA

Would recommend (family) 3.96 4.00 4.00* 2.00* 3.50 3.90 3.20

Would recommend (resident) 3.88 4.65 3.75* 3.00* 4.35 NA NA

Community Delivering on 3.52 3.33 2.00* 2.00* 3.00 3.35 3.20
its promises (family)

Community Delivering on 3.29 3.47 3.50* 2.50* 3.39 NA NA
its promises (resident)
*Family survey was not conducted in Grand Rapids.
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