Page 27 - Samaritas Quality Report 2019

Skilled Nursing Communities Continued … Senior Living

Skilled Nursing Targets Cadillac Saginaw Grand Overall
Program Program Outcomes Rapids
Outcomes Communication between 3.63 3.30 2.50* 3.72 3.29
you and staff (family)
Communication between 3.65 3.25 3.78 3.06* 3.26
you and staff (resident)

Community Environment (family) 3.84 3.67 3.20* 3.76 3.58

Community Environment (resident) 3.89 3.62 3.89 3.38* 3.61

Food and Dining (family) 3.54 3.30 2.70* 3.22 3.09

Food and Dining (resident) 3.50 3.10 3.89 3.13* 3.18

Overall Satisfaction
with Therapy Staff (family) 3.30 3.50 3.75* 3.73 3.69

Overall Satisfaction 3.67
with Therapy Staff (resident) 3.29 4.13 3.20* 3.37

Overall Satisfaction (family) 3.82 3.17 2.44* 3.39 3.09

Overall Satisfaction (resident) 3.75 3.25 3.56 3.00* 3.23

Willing to Recommend (family) 4.01 3.33 3.56* 3.00 3.23

Willing to Recommend (resident) 4.10 3.43 4.00 3.24* 3.45

Community Delivering on its 3.67 3.00 2.50* 3.33 3.06
promises (family)
Community Delivering on its 3.58 2.99 3.11 2.76* 2.96
promises (resident)
*A return rate of 30% or more is considered statistically significant. 26