Page 28 - Samaritas Quality Report 2019

Independent/Assisted Living and Memory Care Senior Living

These communities provide apartment living with meal services, Our focus is to foster independence and well-being by ensuring
activities and transportation for senior adults capable of living that residents are cared for based on an individualized treatment
independently, or private rooms or apartments with personal as- plan model.
sistance for those who can live independently with some support.

Persons Served

Total number year-to-date for Grand Rapids 76
each Assisted and Independent
Living community. Traverse City 237
592 Bloomfield Hills 160

Grand Rapids Memory Care
119
Persons Served

Independence is valued in this program, and our outcomes are residents and family members are surveyed. Families of our
focused on resident and family satisfaction. In our independent memory care residents are surveyed to ensure their feedback is
living communities, we survey each resident. In assisted living, captured.

Grand
Satisfaction Independent Living Outcomes Targets Traverse Bloomfield Rapids Average
City
Hills
Surveys Relationship between 4.03 4.09 4.22 3.43 3.83
residents and staff
Target:
Based on Industry score. Safety and security (resident) 3.76 3.84 3.98 3.44 3.70

Overall satisfaction (resident) 3.65 3.61 3.49 2.94 3.27

Would be willing to
recommend (resident) 4.03 3.74 3.80 3.34 3.58

Community Delivering on 3.46 3.38 3.36 2.73 3.08
its promises (resident) 27