Page 26 - Samaritas Quality Report 2019

Skilled Nursing Communities Continued …

The Five Star Rating is determined by Centers for Medicare and In 2019, Samaritas focused on improving the quality measures Senior Living
Medicaid Services (CMS) and published on a public website. The to boost the Five Star Ratings. We expect to see the star ratings
rating is based on data from resident records, surveys, and com- increase in 2020, each by 1 star. The Quality Team is continuous-
plaints. It compares the quality of our service, our staffing, and ly working to improve processes to meet and exceed regulatory
our surveys to other skilled nursing facilities. guidelines while creating a proactive approach to resident safety
and favorable outcomes.

Skilled Nursing Targets Cadillac Saginaw Grand Overall
Program Program Outcomes Rapids

Outcomes Overall Family/Resident Satisfaction 3.79 3.21 3.00 3.20 3.16

Would recommend to friend or family 4..05 3.38 3.40 3.45 3.41

Return to hospital <22.5% 12.7% 33.6% 16.0% 19.8%

Short Term Length of Stay <25 days 22 26 23 23

Change in days of care from 2018 -1 +11 -1 +2

Average Overall 5 Star Rating 2019 4 2 1 2 1.67

Average Quality measure 5 Star Rating 4 3 2 2 2.33

Resident and family satisfaction surveys are completed by an an asterisk) however, all feedback is shared with staff. For 2020,
outside company. Targets are based on the industry averages. the senior living Quality Team is looking into a new survey
The return rate in some survey groups was low (as indicated by technique to increase survey engagement and responses.

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