Page 32 - Samaritas Quality Report 2018

Independent/Assisted Living, Catered Living Plus and Memory Care Continued … Senior Living

Satisfaction

Surveys

Assisted Traverse Bloomfield Grand Target Memory
Assisted Living Outcomes Living Overall Memory
Targets City Hills Rapids Care Care
Relationship between family 4.1 3.8 NA* 3.9 3.5 3.6
and staff (family) 3.7

Relationship between family 3.8 5.0 3.9 4.8 4.2 NA NA
and staff (resident)
Awareness to
personal care (family) 3.7 3.0 3.6 NA* 3.3 3.5 2.9
Awareness to
personal care (resident) 3.6 4.0 3.9 4.0 3.9 NA NA

Safety and security (family) 3.6 3.9 3.5 NA* 3.7 3.5 3.1

Safety and security (resident) 3.5 4.0 4.1 4.7 4.3 NA NA

Overall satisfaction (family) 3.5 3.4 3.1 NA* 3.2 3.1 3.1

Overall satisfaction (resident) 3.4 4.0 4.0 4.3 4.1 NA NA

Would recommend (family) 3.9 4.4 3.8 NA* 4.1 3.9 4.0

Would recommend (resident) 4.0 5.0 4.6 5.0 4.8 NA NA

*Family survey was not conducted in Grand Rapids.

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