Page 31 - Samaritas Quality Report 2018
P. 31

Independent/Assisted Living and Memory Care                                                                                          Senior Living




                These centers provide apartment living with meal services,     Our focus is to foster independence and well being by ensuring
                activities and transportation for senior adults capable of living   that residents maintain individual choice.
                independently, or private rooms or homes with personal assis-
                tance for those who can live independently with some support.


                   Persons Served                                                                            36
                                                                                                               12
                   Total number year-to-date for           Grand Rapids                                                 107
                   each Assisted and Independent
                   Living community.                       Traverse City
                   621                                     Bloomfield Hills                           268                      100



                                                           Grand Rapids Memory Care

                                                           The Cottages
                       Persons Served
                                                                                                                        110




                Independence is valued in this program, and our outcomes are   and family members are surveyed. Because memory care residents
                focused on resident and family satisfaction. In our independent   may struggle with a survey, only family members are surveyed.
                living sites we survey each resident. In assisted living, residents



                                                                                                                    Grand
                   Satisfaction                     Independent Living Outcomes       Targets   Traverse  Bloomfield  Rapids  Average
                                                                                                           Hills
                                                                                                  City
                   Surveys                                Relationship between         3.9       4.2       4.0       3.7       3.9
                                                           residents and staff

                                                       Safety and security (resident)  3.7       3.8       4.2       3.6       3.8


                                                       Overall satisfaction (resident)  3.6      3.9       3.5       3.3       4.2

                                                           Would be willing to
                                                         recommend (resident)          4.2       4.6       4.3       4.1       4.2
                                                                                                                                                    30
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