Page 26 - Samaritas Quality Report 2018

The Family Center Westland

This program provides shelter services for families (parents and in their annual audit, showed that The Family Center had
with children and pregnant single women) who are homeless in a 0% recidivism rate, while the statewide average is 34-35%.
Wayne County. The center can serve up 108 persons in 23 rooms Home and Community
at one time, and includes a full time childcare center. In 2018, Samaritas added a therapist to The Family Center
to provide individual and family therapy. The therapist saw
The Family Center is focused on helping families engage in the 86 clients.
many services offered in order to leave the center with a perma-
nent housing option. The Salvation Army is one referral source,

Family Center Target 2018
Program Westland Outcomes 358

Outcomes Average length of stay for families. <90 days 92 days

Families will obtain permanent housing 70% 65% Persons Served
prior to leaving the Center.
Persons served will maintain or increase 50% 64%
their total income.

The Permanent Housing goal was not met. Our model involves
rapid rehousing. Affordable housing, adequate income, and housing
subsidies are sometimes not attainable within the limited timeframe.
In 2019, the program staff plan to collaborate in the community to
improve the model and build relationships.

Satisfaction Satisfaction Surveys Target 2018 94
Surveys Resident 30 Day Survey 4.0 4.8

Resident Exit Survey 4.0 4.0 The total number of
families served.

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