Page 24 - Samaritas Quality Report 2018
P. 24
At Home, Home Health Continued …
Satisfaction surveys are conducted by an outside body, as ments in the quality of care, even as it continues to grow
required through CMS. The targets are based on the average exponentially. Home Health is working to move the satisfaction
results for Michigan. Home Health has many, many improve- rating from “probably recommend,” to “definitely recommend.” Home and Community
Satisfaction Indicators Target 2018
Satisfaction for Home Health
Surveys Providers treated patients
with dignity and respect. 94% 92%
744 Providers treated patients 98% 91%
as gently as possible.
Patients were informed 97% 91%
of care and services.
Persons Served
Patients would recommend the home 91% 87%
health agency to friends and family.
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