Page 29 - Samaritas Quality Report 2018

Skilled Nursing Communities Continued …

The Five Star Rating is determined by Centers For Medicare and In 2018, all Health Survey star ratings were frozen and Samari- Senior Living
Medicaid Services (CMS) and published on a public website. The tas focused on improving the quality measures to boost the Five
rating is comprised of data from resident records, surveys, and Star Ratings. We expect to see the star ratings unfreeze
complaints. It compares the quality of our service, our staffing, in Spring of 2019.
and our surveys to other skilled nursing facilities.

Skilled Nursing Targets Cadillac Saginaw Grand Overall
Program Program Outcomes Rapids

Outcomes Overall Family/Resident Satisfaction 3.8 3.5 3.0 3.4 3.4

Would recommend to friend or family 4.2 4.1 4.1 4.0 4.0

Return to hospital <22.5% 14.6% 32% 9.7% 18.8%

Short Term Length of Stay <25 days 23 15 24 21

Change in days of care from 2017 +1 -7 +5 0

Average Overall 5 Star Rating 2018 4 2 2 3 2.3

Average Quality measure 5 Star Rating 4 4 2.3 2.9 3.1

Resident and family satisfaction surveys are completed by an an asterisk) however, all feedback is shared with staff. QAPI
outside company. Targets are based on the industry averages. teams are working on increasing survey return rates. We have
The return rate in some survey groups was low (as indicated by also included other improvements in our strategic plan.

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